Trusted Entity: Your Secure Healthcare Collaboration Network
- Invite any organization, even if it’s not on ClinicianCore yet
- Organized queues for referrals, prior auth and billing
- One thread per request, with key details pinned at the top
Connect the organizations you already work with
Find or invite an organization
Search for an organization that is already on ClinicianCore, or refer one that is not on it yet. The organization receives the invitation by text message with a link.
Reviewed before anyone sends a message
The ClinicianCore support team reviews each organization, and the agreements go to both sides, usually within 24 to 48 hours. Your practice admin gets an email alert when the connection is ready.
The partners around your practice
Billing and RCM companies, clinical laboratories, imaging centers, ambulatory surgery centers, pharmacies and referral partners. Once connected, each one appears under Trusted Organizations in the app.
A queue for each kind of work
Billing resolution
Claim, payment, billing and reimbursement questions go to your billing or RCM partner in one thread, with the answer kept next to the question.
Referral coordination
Scheduling, records and status for a patient referral stay in one place, so your team can see when a referral has landed and what happens next.
Prior authorization
Requests for health plan approval before a medication, procedure, test or service keep the request, the documents and the reply together. Anything else goes to the General queue.
One thread per topic, in place of fax and phone tag
Start with the details
Pick the organization and the queue, add what is needed, attach files and set the priority: Normal, Urgent or STAT.
The right people join automatically
Everyone with the collaborator role at your practice and at the partner organization joins the thread automatically. Nobody has to forward a message to bring a colleague in.
Key details stay at the top
The key details of each request stay pinned at the top of its thread, apart from everyday chat, so a prior authorization or a billing question does not get lost in a message history.
Frequently Asked Questions
What is Trusted Entity?
Trusted Entity is the ClinicianCore module that connects a medical practice with the outside organizations it works with every day, such as billing and RCM companies, laboratories, imaging centers, surgery centers, pharmacies and referral partners. Work with each organization runs in topic queues inside the app, in place of fax, email and phone calls.
Which organizations can my practice connect?
Any organization your practice works with on patient care or the business of the practice: billing and RCM companies, clinical laboratories, imaging centers, ambulatory surgery centers, pharmacies and referral partners. If an organization is not on ClinicianCore yet, you can refer it from the app and it receives an invitation by text message.
How long does it take to connect an organization?
The ClinicianCore support team reviews each organization before the connection goes live. The agreements are sent to both sides, usually within 24 to 48 hours, and your practice admin receives an email alert when the organization is connected.
Is Trusted Entity HIPAA-compliant?
Trusted Entity runs on ClinicianCore’s HIPAA-compliant, secure and encrypted platform. Every connection with an outside organization runs on signed agreements that the support team reviews, and each thread includes only the people who hold the collaborator role at your practice and at the partner organization.
Who on my team uses Trusted Entity?
Practice admins connect organizations and manage roles. Physicians and staff with the collaborator role work the threads with the partner. At the partner organization, its nominated people work in the shared queues for billing, referrals, prior authorization and general requests.
How is Trusted Entity different from ConsultCore?
ConsultCore is for interprofessional consults between physicians. Trusted Entity is for the organizations around the practice, such as billing, laboratory, imaging and referral partners, and for the practice staff who work with them. Both sit in the same ClinicianCore app, behind the same sign-in.
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