Security and Compliance

Security and compliance are foundational to ClinicianCore’s AI-powered, HIPAA-compliant unified clinical communication platform.

We are built for healthcare organizations that cannot afford security gaps, workflow friction, or compliance ambiguity. ClinicianCore unites secure messaging, voice, and video with privacy-by-design architecture, ensuring Protected Health Information (PHI) is handled responsibly on every device.

Healthcare organizations require an AI-powered, HIPAA-compliant unified clinical communication platform, a tool that not only facilitates communication but also safeguards Protected Health Information (PHI) under federal law like HIPAA. HIPAA’s Security Rule mandates administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and availability of PHI.

Most consumer messaging apps, such as standard SMS or generic chat apps, do not meet these safeguards because they lack encryption, auditing, and proper contractual protections such as Business Associate Agreements (BAAs). Without a signed BAA between the healthcare organization and the vendor, using that messaging technology to transmit PHI can be non-compliant.

ClinicianCore is built to address these requirements while also enabling efficient clinical workflows.

Security and Compliance By Design, Not Add-On

At ClinicianCore, we have architected our platform from the ground up to exceed the rigorous healthcare data security standards required by the United States federal healthcare compliance.

Our “Security First” philosophy goes beyond simple compliance. By combining secure clinical communication tools with proactive data minimization strategies, we ensure your practice remains compliant, your communications stay private, and your patient data remains out of reach from malicious actors.

Is ClinicianCore a HIPAA-compliant unified clinical communication platform?

Yes. ClinicianCore is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We help US hospitals, clinics, and health systems adhere to strict physical, technical, and administrative safeguards to ensure the confidentiality, integrity, and availability of all Protected Health Information (PHI).

To strictly align with federal regulations (see HHS Security Rule), we provide:

• Comprehensive Business Associate Agreement (BAA): We execute a comprehensive BAA with all “Covered Entities” utilizing our platform. This is a legally binding contract that holds us liable for protecting your data in accordance with federal law.
• Minimum Necessary Standard: Our system architecture limits access to PHI to only those individuals and processes that strictly require it for operations.The 15-Day Deletion Policy (Ephemeral Data Retention)

The 15-Day Deletion Policy: Security by Design

A critical part of compliance is knowing how long sensitive data is stored. ClinicianCore differentiates itself with an advanced Ephemeral Data Retention Policy. 

Patient data is automatically deleted from the ClinicianCore Platform 15 days after posting. 

Security & Compliance Controls for Secure Clinical Communication

While some legacy platforms retain PHI for years, increasing your risk surface, we believe the safest data is data that no longer exists. By enforcing a strict 15-day retention window, we drastically reduce your liability footprint. If a device is lost or a threat actor attempts a breach on old logs, the sensitive PHI is simply not there to be stolen. This aligns with the “Data Minimization” principles championed by modern cybersecurity frameworks. 

Data Encryption Protocols & Transmission

We employ military-grade encryption standards to protect data throughout its lifecycle, in line with NIST guidelines.

1. Secure Clinical Communication (Encryption in Transit)

All data transmitted between your devices and our servers is encrypted using Transport Layer Security (TLS) 1.2 or higher. This ensures that messages, voice calls, and video sessions cannot be intercepted by unauthorized parties during transmission.

2. Encryption at Rest (AES-256)

All data stored within our cloud infrastructure is encrypted using AES-256 (Advanced Encryption Standard). Even in the unlikely event of physical server theft, the hard drives would remain unreadable and secure.

3. End-to-End Encryption (E2EE)

For critical clinical communications, we use end-to-end encryption (E2EE). This means the data is encrypted on the sender’s device and decrypted only on the recipient’s device. ClinicianCore administrators and third parties cannot access the content of these communications.

Identity Management & Role-Based Access Control (RBAC)

Unauthorized access is a leading cause of data breaches. We prevent this through rigorous identity management protocols:

• Healthcare Role-Based Access Control (RBAC): Administrators can grant granular permissions based on a user’s role (e.g., Physician, Nurse, Admin). This ensures staff members have access only to the specific data necessary for their job functions (Least Privilege Principle).
• Multi-Factor Authentication (MFA): We enforce MFA, requiring a second factor of verification beyond a password, to protect against credential theft. 
• Automatic Logoff: Sessions time out automatically after inactivity to prevent unauthorized physical access at shared workstations.

Infrastructure: SOC 2 Type II & Cloud Security

Our platform is hosted on AWS infrastructure that complies with ISO 27001, SOC 2 Type II, and FedRAMP standards.

This compliance posture demonstrates that our internal controls for data security, availability, and confidentiality are effective, a key requirement for CIOs evaluating SaaS platforms. We further secure this environment with Web Application Firewalls (WAF) and regular Vulnerability Scanning.

Product-Specific Compliance (HCO vs. HCX)

We believe in absolute transparency regarding where PHI is permitted within our ecosystem.

ClinicianCore is purpose-built for healthcare organizations that demand security, compliance, and performance. By integrating HIPAA-aligned encryption, BAA assurances, SOC 2 Type II standards, secure patient data transmission, and automated data retention and deletion policies, it enables clinicians to communicate with confidence.

As healthcare IT teams evaluate unified clinical communication solutions, ClinicianCore solutions stand out as an enterprise-ready multi-tenant platform that delivers on both compliance and usability, precisely what today’s health systems require.

Reporting a Concern

We operate a responsible disclosure program. If you believe you have found a security vulnerability in ClinicianCore, or if you have a compliance-related question, please contact our Security Officer immediately.

Contact Security: security@cliniciancore.com 

Contact Compliance: compliance@cliniciancore.com 

Frequently Asked Questions